Refund policy

Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You’ll also need your order number or receipt.

To start a return, email us at fulldivercommunications@gmail.com with your order number and the item you’d like to return. We’ll reply with instructions and the return address. We can’t accept items sent back without first requesting a return.

The customer pays return shipping, unless the item arrived damaged, defective or wasn’t what you ordered.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or wrong, email us within 30 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund, and you won’t pay for return shipping.

Exceptions
For hygiene reasons, skincare tools such as the ice face roller can only be returned if unopened, unless they arrived damaged or defective. Sale items and gift cards can’t be returned.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order for the item you want once your return is accepted.

Refunds
We’ll email you once we’ve received and inspected your return to let you know whether it’s approved. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since your return was approved and you still haven’t received your refund, email us at fulldivercommunications@gmail.com.